One of the things commonly associated with Business process outsourcing are the contact centers, more commonly known as call centers.  This is because most business that utilizes a Business Process outsourcing partner would be the use of such a service.
They would use call centers to handle either inbound calls such as customer or client support hotlines, or would use them for outbound calls such as telemarketing. This prevalent use of Business process outsourcing services for contact centers has fostered that mentality that it is the only thing that it is capable of. Continue reading →