One of the things commonly associated with Business process outsourcing is the contact centers, more commonly known as call centers. This is because the most business that utilizes a Business Process outsourcing partner would be the use of such a service.
They would use call centers to handle either inbound calls such as customer or client support hotlines or use them for outbound calls such as telemarketing. This prevalent use of Business process outsourcing services for contact centers has fostered that mentality that it is the only thing capable of it.
However, this is a big myth as BPOs can actually provide a plethora of additional services to a company. Knowing more about them would definitely help any businesses who are looking for ways to be able to improve and expand their services.
Some of the other offerings of Business Process Outsourcing include:
For companies with tons of paperwork and other data that needs sorting or digitization, you could actually get a BPO partner to do the data entry work for your company. They would hire people to sort and gather all of your data and input them into the database that you want.
This would be quite useful for companies that are just recently transforming into a paperless business,
Market research and Analysis:
Sometimes, you would want to gain more information about the industry that you are working in. However, you would find it difficult because of the workforce's lack of market research and analysis project.
That’s why it’s good that various BPO companies offer such a service. They have research professionals who can send you the deliverables you need for your company’s studies.
These two are simply samples of the lesser-known services that BPO’s can offer you. You should check out other services and see which you can use for your company.