As there are plenty of companies who have used outsourcing to help in their businesses, it cannot be denied that it is truly a great tool for making your business more successful. However, your business's success would always be dependent on how successful your outsourcing partner is at accomplishing the outsourced tasks.
This is why it would be important to ensure that outsourcing would accomplish the tasks you have set them out to do. To be able to ensure this, you would need to have good communication with your outsourcing partners. This is especially true if you have outsourced your services to an offshore provider.
Here are some ways to ensure that you have clear communication with your outsourcing partners:
Proper documentation for your tasks:
You should put the tasks that you need your outsourced partners to do in writing. It would be best if you then tried to explain how you want the tasks to be done. Lastly, it would help if you made this documentation available for all the people in your outsource partner’s office.
This would ensure that they have guidelines to follow for the work that they are doing. Questions about the tasks would be quite easy to answer as long as that documentation is available. However, it would help if you remembered to update these as soon as changes are made to help avoid discrepancies.
Remember Time Differences between your office and your outsourced partner’s office:
If you decide to do some offshore outsourcing, it would definitely help if you become much more aware of the time and date differences between your office and theirs. This is because you may be giving out instructions to them over the weekend or when offices have closed already.
Of course, one way to get around this is for your outsourcing partner to ask their employees to come to work at your time. However, there are some cases where this may option may be unavailable, so you should learn to adjust.