Considerations for Contracts for Business Process Outsourcing
Posted on: August 14, 2012
Tags: bpo, business, business process outsourcing, Outsourcing
When you go into a Business process outsourcing relationship with another company, one of the things that would initially bind, you would be the contract. The contract would outline the terms that both parties would have to agree with and use while discussing their partnership. As such, it would be important to detail everything well in it, so that you would not have any troubles down the line.
If you are new to the Business Process outsourcing industry, you may be unaware of what you would really have to keep an eye on when it comes to the contracts for your business process outsourcing. You may find yourself just agreeing to whatever terms the other party has set.
To get a good deal for your business process outsourcing needs, you should be proactive in setting up the contract. To do this, here are some considerations for BPO contracts that you would have to think about:
Change in Services:
It would help if you understood that businesses are constantly changing. You may suddenly find that your agreement with your BPO partner is no longer viable or have no clients that would utilize such a service. As such, you may want to include provisions in the contract that would allow you to shift the types of services that they provide.
For example, you may want to initially enter an agreement wherein your BPO partner would provide you with call center services. However, there may come a time when you would not need it. As such, you may want to ask if they would offer a way for you to shift tasks.
If you are outsourcing to another country (Offshoring), you should probably consider the value of your currency. The fluctuations of the economy may affect your agreement, and you may end up losing money instead of being able to save it.
That is why you would have to build in some stipulations concerning this possible situation.