Nothing more than a Quick Fix?
Posted on: May 15, 2012
Tags: bpo, business process outsourcing, contact center, Outsourcing
Many companies today are currently using some form of business process outsourcing to augment their operations. They could range from getting some additional hands to routine tasks such as data encoding or using them as call centers. However, many companies are using business processing outsourcing partners as simply nothing more than a quick fix. They have not really decided to rely on them in the long run and would probably let go of these BPO partners once they already find other options.
This kind of quick-fix mentality is, unfortunately, quite common for a lot of companies. They do not think about outsourcing as part of their plans. This is unfortunate as forming a very stable relationship with an outsource partner would definitely help you more than just getting partners for a temporary solution type of partnership.
Here are some of the reasons why this is so:
Familiarity with Systems
When you keep on getting new partners for a variety of your company’s needs, you run the risk of having to orient them over and over again. This is because the new partners are still not accustomed to how you do things in your office.
If you have had a long time partner for your business process outsourcing needs, the familiarity would already exist. They would be prepared and well equipped to handle your needs because you have already had a working relationship for a long time.
Having a long time business outsourcing partner may also help you get better deals. Since you are already a trusted client, you may be able to leverage it into perhaps a less expensive cost or more benefits and services from the outsourcing company.
Of course, this is also reliant on the type of working relationship you already had.